We provide an estimated production completion date for each product on the product details page. On the Shopping Cart and Checkout page, we also provide an estimate of when your entire order will ship. The delivery date is the estimated date of when you should receive your product.

If you need your products earlier, please send email to orders@award.com. We will do our best to meet your schedule. In some cases, a 15% Rush Order charge may apply.

Our goal here at Award.com is to keep you well informed on the status of your order every step of the way. Once we receive your order, we will immediately send you a confirmation email with a summary of your purchase. We will also send an email with the tracking number to let you know when your order has shipped. Also, at any time, you can check your order status on the My Account -> My Orders page.

Award.com uses FedEx to ship your products. Shipping costs are determined by the method of shipping (Standard, 3-Day, 2-Day or 1-Day), your distance from our warehouse in CA, and the weight of your order. When ordering, there is a real-time shipping calculator that will update your shipping costs in the Order Summary section depending on the shipping method that you choose.

If your order totals over $100.00 (before tax), then we can offer you FREE shipping via FedEx Ground. Offer is valid in Continental U.S. only. Does not include Hawaii, Puerto Rico, Alaska, APO/FPO or anywhere outside of the United States of America.

The following map displays transit time (in business days) for Ground packages from our warehouse in CA. If you need your packages earlier, you can always select 1-Day, 2-Day or 3-Day express shipping during checkout.

There is a one-time logo set-up fee of $20.00 for each new custom logo used on a product. After the first use, there will be no additional charge to use the logo again. You will have the option of re-using that logo in your future designs without any additional charge. You can browse your previously uploaded logos in the My Account -> My Uploads page.

Please send email to designs@award.com and a design specialist will assists you with creating the layout.

If you decide not to upload a custom logo, we also have a wide selection of logos that you can choose from and use for free. You can view our library of logos in the Design Studio. If you have questions regarding your uploaded logo or if you need help with your layout, please email to designs@award.com.

Yes we ship to military APO/FPO addresses. If you have a military address, please type in FPO or APO for the city, select AA, AE or AP from the pull-down menu for your state, and type in your zip code. We will ship your order via US Postal Service. Please allow 2-3 weeks for delivery.

At Award.com, we will engrave the first 50 characters for FREE. Any characters over 50 will be charged at a rate of $0.10 cents per character. Please note that characters include letters, numbers, and punctuations. In our Design Studio, the engraving cost for your design will be calculated for you.